Serving Airbnb and Vrbo hosts across the U.S. from Southwest Florida
Airbnb and Vrbo guest messaging service, so you don't have to live on your phone
Remote guest communication and co-hosting support for Airbnb and Vrbo owners. AI-assisted replies around the clock, reviewed and backed by a real person. Fully remote, so we can support your rentals wherever they are.
Free 2-week trial on one property. No commitment and no credit card required.
Why short-term rental guest communication wears hosts out
Guests expect answers in minutes. Slow or inconsistent replies can cost you bookings and good reviews, and answering the same questions all day burns you out.
Who it's for
Short-term rental owners and small hosts anywhere in the U.S. with 1 to 10 properties who are tired of late-night messages, slow replies hurting their rankings, and repeating the same check-in instructions over and over.
Gulf Coast roots, nationwide service
Gulf Host Desk is based in Southwest Florida, where vacation rentals are part of everyday life. We know what seasonal rushes feel like and the kinds of questions guests ask during storm season. We bring that same care to hosts in every state, fully remote.
What's included in our guest messaging service
Guest messaging
Inquiries, pre-booking questions, and in-stay questions answered quickly and on-brand.
Check-in and check-out instructions
Scheduled, clear, and sent at the right time.
Reviews
Review requests after every stay, guest reviews written, and professional responses to public reviews.
Urgent issue escalation
Lockouts, leaks, damage, safety concerns, or complaints are flagged to you (or your designated contact) right away.
AI-assisted, human-checked
We set up and manage automated replies (for example, Hospitable) and a team member monitors and handles anything unusual.
How our remote co-host messaging works
- 1
Quick intro call
We learn your property, house rules, and how you want issues handled.
- 2
Setup in a few days
We connect your listing, write your message templates, and build your escalation list.
- 3
We go live
Guests get fast, friendly answers; you get alerts only when something truly needs you.
Guest messaging pricing (per property)
Starter
$149 / month
Automated messaging, human backup
- AI auto-replies set up and managed
- Scheduled check-in/check-out messages
- Review requests after every stay
- Human-monitored 8am to 10pm (your time zone)
- Urgent issues escalated to you
Most popular
Plus
$229 / month
Full guest communication
- Everything in Starter
- Extended monitoring 7am to midnight
- Guest reviews written + public review responses
- Inquiry and booking-request handling
- Monthly guest-feedback summary
Co-Host Messaging
8% of booking revenue
($200/month minimum)
- Everything in Plus
- Listed as co-host on Airbnb/Vrbo
- Coordinating messages with your cleaners and vendors
- Saved-reply and house-guide updates
- Priority escalation line
Suggested starting prices. Messaging software for your property is included. Multi-property discounts available. Month-to-month; cancel anytime.
What stays with you, the owner
Gulf Host Desk provides remote communication support only. We relay and escalate issues; we do not perform or guarantee physical work. In an emergency, guests are directed to call 911.
- Licensing, permits, registrations, and taxes
- Cleaning and turnovers
- Maintenance and repairs
- Pricing and calendar decisions
- Insurance
- On-site emergencies
Airbnb and Vrbo guest messaging FAQ
How does the free trial work?
You get a free 2-week trial on one property. No commitment and no credit card required. See the difference in response times and reviews, then decide.
Do I need to pay for guest messaging software separately?
No. Messaging software for your property is included in every Gulf Host Desk package.
Is your Airbnb guest messaging all AI, or is a real person involved?
Both. We set up and manage AI-assisted automated replies, and a team member monitors them and handles anything unusual.
What happens when a guest has an urgent issue?
Lockouts, leaks, damage, safety concerns, or complaints are flagged to you (or your designated contact) right away. In an emergency, guests are directed to call 911.
Do you work with hosts outside Florida?
Yes. We work with Airbnb and Vrbo hosts anywhere in the U.S. The service is fully remote, so your property's location doesn't matter. We're based in Southwest Florida.
Can you act as a virtual co-host on my listing?
Yes. With the Co-Host Messaging package, we're listed as a co-host on Airbnb/Vrbo and also coordinate messages with your cleaners and vendors. You stay responsible for licensing, cleaning, repairs, insurance, and on-site emergencies.
Is there a long-term contract?
No. All packages are month-to-month, and you can cancel anytime. Multi-property discounts are available.
Try our guest messaging free for 2 weeks
Tell us a little about your rentals and we'll set up a quick intro call. Free 2-week trial on one property, no credit card required.
Prefer email? [email protected]